Spa etiquette is a set of norms and rules to be aware of before visiting a spa.
Our clients want to relax and rest in the spa, let’s respect each other by keeping our voices low, turning off the sound on the phone and not talking on the phone in the spa.
Tell our staff what you want or give us your feedback. We always want to get feedback from our clients, from the temperature of the room, to the volume of the music, to the quality of the treatment.
Upon arrival at the spa, you will be offered reusable slippers that are thoroughly disinfected after each use. We have done away with disposable slippers because we are contributing to a more sustainable environment.
You must wear disposable panties during the treatments, which are available in the massage room. You can wear your own underwear if you wish, but during some treatments it may be stained with the cosmetic products used for the treatment.
The massage is performed on the naked body, but during the massage we will cover and uncover only the areas to be massaged at the time.
You can wear your own swimsuit while enjoying the hot tub or bathtub, if you wish.
You will find a towel ready for you after the hot tub, bath or shower, and you will find washing products in the shower. Please inform the spa receptionist if you need a hairdryer.
In the sauna area (Klaipėda Spa Centre) you must wear your own swimsuit, and bring a towel and slippers suitable for use in a wet room. You can rent a towel and bathrobe in our spa centre.
Please arrive at the spa 5-10 minutes before your scheduled time. The treatment time includes preparation for the treatment in the massage room. Late arrivals may result in a shorter treatment time.
If you wish to pay with a gift voucher or health insurance, please inform the spa receptionist upon arrival. For services reimbursed by health insurance, you will need to bring your ID.
We recommend that you do not shave on the day of the treatment before body scrubs and body wraps. The products used may irritate the skin.
If you are unhappy about something during your treatment, be sure to tell our specialist.
Massage masters from Cambodia, Bali, India, Thailand do not speak Lithuanian. The administrator of the SPA centre will tell you about the treatments in Lithuanian and help you to communicate if necessary.
After the treatment, take your time and lie quietly for a few minutes to allow your body to recover from the session. Remember that the massage room still needs to be prepared for the next visitor, so don’t spend more than 7-10 minutes there.
After the treatment, we invite you to relax in the relaxation room and enjoy a cup of tea.
We reserve the right not to accept customers who are drunk, aggressive or persistently violate spa etiquette.
When booking your treatment, please inform us if you are pregnant or breastfeeding. Any massage is strictly not recommended before the 14th week of pregnancy due to the higher risk of miscarriage. After that, you can enjoy a massage, but each case is individual and we recommend that you consult your doctor and choose a massage adapted to your pregnancy.
Before the treatment, be sure to inform the spa receptionist of any health problems or medications that may affect the treatment. Please inform us if you have any allergies or serious medical conditions.
The massage should not be performed if you have a high temperature, inflammation, infectious diseases, venous inflammation, severe thrombosis and other circulatory problems, kidney or gall bladder stones, hernias, or during menstruation.
In case of any skin damage (e.g. wounds, scratches, abrasions, bruises, sunburn, sunbeds, etc.) or infectious skin diseases (e.g. fungus, warts, rashes, abscesses, scabies, pimples, herpes, etc.), we do not perform the massages due to the risk of triggering the disease and passing it on to a specialist and, most likely, to the next client.
You can appreciate a professional for good service and good service by leaving a tip.
Thank you for choosing East Island SPA. We wish you a pleasant experience in a real oasis of oriental sensations!
