1. General provisions:
1.1. These general rules for purchase, sale and use of UAB East Island gift coupons and massage subscriptions (hereinafter – Rules) regulate the provision of these services in UAB East Island service points (hereinafter – SPA centres) and in a company-owned and operated online shop eastisland.lt (hereinafter – Online shop) ensuring compliance with and implementation of the laws of the Republic of Lithuania and legal acts on consumer rights protection.
1.2. UAB East Island gift coupon (hereinafter – Gift Coupon) is a single-use or reusable special form in a prescribed format, confirming the fact of prepayment by the purchaser and entitling the purchaser to purchase the services or goods offered or sold by the SPA centres during a specified period.
1.3. UAB East Island massage subscription (hereinafter – Massage Subscription) is a reusable special form in a prescribed format which confirms the fact of prepayment by the purchaser and entitles the purchaser to use the services provided by the designated SPA centres for a set period of time and under specified conditions.
1.4. By receiving, ordering or using Gift Coupons or Massage Subscriptions, purchasers acknowledge that they have read and agree to be bound by these Terms and Conditions. If the purchaser is not familiar with these Terms and Conditions, UAB East Island has the right to refuse to provide services.
1.5. These Terms and Conditions form an integral part of the terms and conditions of any transaction entered into by purchasers using the company’s services.
1.6. UAB East Island reserves the right to amend these Terms and Conditions at any time. Such amendments shall take effect from the date of their publication on the Online Shop eastisland.lt.
2. Purchase of Gift Coupons and Massage Subscriptions:
2.1. Gift Coupons and Massage Subscriptions are available at the SPA Centres and in the Online Shop.
2.2. Gift Coupons and Massage Subscriptions are issued only after the full price of the Gift Coupon or Massage Subscription has been paid.
2.3. Gift Coupon and Massage Subscription shall bear and/or record the face value of the coupon and/or the name of the service, the identification numbers, the expiry date and such other information as is necessary for the proper information of the customer and the performance of the functions of the Gift Coupon and Massage Subscription.
2.4. Gift Coupon and Massage Subscription are protected by a unique identification code and other security features.
2.5. Gift Coupons and Massage Subscriptions are valid for 12 months from the date of purchase (unless otherwise stated on the Gift Voucher or Massage Subscription) in all EAST ISLAND SPA Centres (Vilnius, Kaunas, Klaipėda and Druskininkai), regardless of where they were purchased.
2.6. Gift Coupons and Massage Subscriptions purchased in the online shop are sent to the buyer by e-mail (electronic voucher) or delivered to a specified address in Lithuania (physical voucher). SPA centres only sell physical coupons. It is not possible to exchange an electronic coupon for a physical coupon or vice versa, and it is not possible to pick up a Gift Coupon or a Massage Subscription purchased in the Online Shop at the SPA Centre after purchase.
2.7. Additional charges may apply for additional services associated with the Gift Coupon and Massage Subscription (such as coupon delivery, coupon box, etc.). Before receiving such services, the purchaser is informed about the additional taxation of the respective service and the amount of the applicable tax.
2.8. For the purchase of Gift Coupons and/or Massage Subscriptions, an invoice in the prescribed form shall be issued at the request of the purchaser to document the sale of the Gift Coupon or Massage Subscription. A VAT invoice can only be issued after the service has been provided or the goods have been purchased at the SPA centre.
2.9. Due to technical difficulties or other circumstances, the sale of Gift Coupons and Massage Subscriptions may be suspended or interrupted. UAB East Island shall also have the right to suspend and/or terminate the provision of the services in respect of a particular purchaser if that customer is in breach of these Terms and Conditions, any other rules or conditions imposed by the company, or if the customer’s conduct is criminal or contrary to public policy or good morals.